Refund &
Cancellation Policy

When you join the founding presale, you're pre-purchasing access to penKeep Premium before it's live. Because of that:

• —You can request a full refund at any time before we launch your access — no reason needed, no questions asked.
• —If we never launch the Premium product, or wind penKeep down before delivering your access, we refund you in full automatically.
• —Your founding price is locked for the life of your membership once you keep it.

If you're a consumer in the UK or EU, you normally have a 14-day right to cancel a purchase of digital services for a full refund. Our founding guarantee above is more generous than this and runs for longer, but your statutory right still applies and is never reduced by this policy.

Note: once we've delivered your access and you've started using the paid service, the statutory cooling-off right can end — but our founding guarantee covers you up to the point access is delivered.

Email [support@penkeep.io]from the address you used to pay, or reply to your receipt. We'll process the refund to your original payment method, usually within [5–10] business days. Refunds are issued via Stripe; how quickly it appears depends on your bank or card provider.

Once penKeep Premium is live and billed as a subscription, you'll be able to cancel any time from your account settings. Cancelling stops future renewals and keeps your access until the end of the current paid period. [State here whether part-period refunds are given — e.g. “we don't refund part-used months, but you keep access until the period ends.”] Founding lifetime members keep their access.

If something's wrong, please contact us first — we'll almost always sort it out faster than a chargeback. Opening a chargeback without contacting us can suspend your account while the dispute is investigated.

Anything unclear? Email [support@penkeep.io]. See also our Terms of Service.